4. Your Responsibilities.
4.1 You must ensure continued accuracy of the information you provided when signing up to a Joosup Account. Failure to do so may result in undelivered notifications and communications, a Host refusing your Booking if vehicle details are incorrect or potential suspension of your Listing and/or Joosup account.
4.2 As a Host, you must ensure all your Listings are kept current to ensure they represent your Location’s availability, Chargepoint compatibility, and functional status accurately.
4.3 You will honour all Bookings that you have accepted as a Host in accordance with these Terms. All accepted Bookings are subject to the terms of the Licence Agreement herein.
4.4 You declare to Joosup that as a Host, you are the owner or authorised licensee of the Location and have full, unrestricted rights and authority to (a) enter into this Agreement with Joosup; (b) provide the Services; and (c) enter into Licence Agreements with EVOs without any third party consent or additional fees.
4.5 As a Host, you will take reasonable care to ensure the Location is safe for use. This includes but is not limited to, ensuring the Chargepoint has been installed by an OZEV-approved Chargepoint installer and is maintained to ensure its safe operation, and the Parking is well maintained, accessible and free from anything likely to cause injury, harm or accidental damage.
4.6 If requested, you will provide guidance to the EVO on the safe operation of your Chargepoint either via telephone, instant message using the App, written instruction or in person at your Location.
4.7 You will ensure that the Chargepoint is in good working order at all times during the Charging Session.
4.8 You will notify Joosup of any issues in relation to Locations, including but not limited to, an EVO’s inability to charge a vehicle for whatever reason by sending an email to email@example.com. Joosup may suspend your Listing if you are unable to provide the Service and it is your full responsibility to update your Listing if the Location is unavailable or malfunctioning.
4.9 Before booking a Charging Session, EVO’s must ensure the Chargepoint is compatible with their vehicle, so far as reasonably possible using the information provided in the Listing. Therefore, where the Chargepoint uses a (cabled) tethered connection, you will ensure it correctly fits your vehicle. Where the Chargepoint is untethered using a socket only, you will supply your own compatible cable to connect your vehicle to the Chargepoint accordingly, unless the Listing indicates the Host will supply a cable, and that cable is compatible with your vehicle. If you discover after the Booking completes that the Chargepoint is incompatible with your vehicle, you will not be entitled to a refund of the Booking Fee unless the Listing is deemed to have been inaccurate. In such cases, you will need to raise a dispute with the payment processor to request a refund directly from the Host. Joosup cannot intervene or process refunds under any circumstances.
4.10 When using your own charger cable, you must ensure it is safe, undamaged, and in good working order. Neither Joosup nor the Host will be liable to you in any way if you fail to charge your vehicle due to a fault with your cable. You will not be entitled to compensation from either Joosup or the Host should you accidentally leave your cable at the Location. The Host is authorised to dispose of any cable and/or other items left by an EVO at the Location at any time without prior notice to any party.
4.11 If you do not know how to use a Chargepoint, you must ask the Host for assistance. Chargepoints must be used in accordance with instructions provided by the Host. You must not attempt to charge your vehicle by any means other than a fully working electric car Chargepoint.
4.12 You will ensure that connecting a Chargepoint to an electric vehicle does not involve running a cable over public land at any time.
4.13 All accepted Bookings will be subject to the terms of the Licence Agreement and terms set out in the applicable Listing. No other terms will be incorporated into the Licence Agreement. In the event of any conflict between the terms of the Licence Agreement and the Listing, the Licence Agreement will prevail.
4.14 You must not use or permit any third party to access or use your Joosup Account fraudulently, or in connection with any criminal acts, in breach of any applicable law or statutory duty. You will not use the Joosup App or Service for any illegal purposes including but not limited to harassment, fraud, money laundering, or malicious Bookings.
4.15 You agree not to attempt to bypass the Joosup Service or App, and to only make Bookings through the App.
4.16 You agree to only make direct contact with a Host after completing a Booking through the App and you have officially received the Host’s personal contact details. This also applies where you have previously booked a Charging Session and already possess the Host’s contact details.
4.17 You will not use the App in a way that damages the functionality of the App, or diminishes the use and benefits of the App by other Users, or third parties. Furthermore, you will not use the App in a way that negatively affects the reputation of Joosup.
4.18 You warrant at all times when using the Service that your vehicle complies with all applicable laws and regulations including, but not limited to insurance, road tax and roadworthiness.
4.19 You warrant at all times when using the Service that you have a fully valid driving licence and are permitted to use the vehicle in question.
4.20 At all times you will endeavour to be polite, courteous and reasonable in your dealings with other Joosup Users, whether by email, telephone or in person. You will not act in a way likely to negatively affect Joosup’s reputation or relationship with any Joosup User. Joosup reserves the right to suspend or terminate your Joosup Account if we are notified that you have breached this clause.
4.21 You declare you have the authority, and where necessary, the approval to enter into this Agreement.
4.22 An EVO must be able to use a Host’s Location and associated Chargepoint on arrival at the start of a Booking. If the Location does not match the description of the Listing, a Chargepoint malfunction occurs or an issue arises which halts proper use of the Location, EVOs must contact the Host directly either through the App or directly via telephone. In the first instance, both parties must make every attempt to resolve any issues directly. If you are unable to resolve the issue, the matter should be referred to Joosup via email at firstname.lastname@example.org and we will review the issues raised and respond accordingly.
4.23 Users may cancel Services only in accordance with the terms outlined in the Licence Agreement.